This section describes our agency’s policy when it processes personal data. This policy applies to the processing of computerised and manual data alike.
- Processing visitors’ and users’ personal data
Our estate agency is represented by Geneviève Bouvier whose main place of business is at 1160 Brussels, Drève Louisa Chaudoir 8 – registered in the Business database under 0559.569.541.
The personal data that the user communicates when making a request through our website are processed by our agency in order to be able to respond to the user.The person responsible for processing these data is Geneviève Bouvier. The anti-money laundering manager too.
Personal data are transmitted only to staff responsible for processing requests. These data may be communicated to persons outside of our agency when this proves necessary for processing the user’s request.
If the user refuses to communicate certain essential data, our agency may be unable to process the request.
Once you have accepted these terms and conditions, we will send you the list of advertisements matching the criteria that you are looking for and you will also benefit from free information services about specific initiatives and the services of our agency. This information may be personalised.
No data are collected automatically by the website itself. The only data that we process are those that you communicate to us voluntarily. Any other information collected automatically is only collected by statistical tools such as Google Analytics and includes only your TCP/IP address, the brand and latest version of your browser and the web pages visited, but it remains completely anonymous.
We may record a login and a password via a cookie. Other information such as your search criteria or the language chosen to visit the site may also be contained in the cookie. (A cookie is a small file sent by our server that is recorded on your computer’s hard drive. It keeps a trace of the site visited and contains a number of items of information about this visit. Our cookies are mainly used to operate the site - technical session cookies).
We may also process data about you from third parties such as media (immoweb, vlan, logicimmo, etc.). The latter are only communicated to us in response to a request via the forms made available on their respective websites. Provided you have indicated your agreement, your email address may be used by the agency for the above-mentioned purposes.
The information is used only for internal use and therefore will never be sold to other natural or legal persons connected or otherwise to our company. But these data will be communicated, at the request of judicial authorities or police services, without their owner’s prior permission.
We have established appropriate security measures to protect the loss, misuse or alteration of information received on our site.
All our staff who have access to your data are under a strict non-disclosure obligation.
At any time, you have the right to access and correct these data as well as the right to object to their processing, in order to verify their accuracy and to have any errors corrected.
To be able to exercise this right, you simply need to contact us:
- By postal mail at the following address: Louisa Drève Chaudoir, 8 to 8, 1160 Brussels
- By email: info@immovanbrussel.eu
- Or by telephone on: +32 2 673 71 43
We are not responsible for the policy regarding the respect of privacy of those websites linked to ours by a hyperlink.
If you consider that our site does not comply with this Charter, you may contact our agency by email or by postal mail at the address stated on the site.
Updating.
Our agency endeavours to regularly update this Charter in order to take into account any legal, case-law or technical change. Only the latest version will be considered authentic.
- c) Charter: Rights of the owner to his or her personal data
The holder of the personal data acknowledges having been fairly and fully informed of the processing of the said data by the estate agency. In addition to the right to information, the owner has the following rights:
- The right of access to his or her data by the person concerned, i.e. the right to obtain from the data controller, confirmation that the latter are or are not processed and access to the said data.
- The right of correction of inaccurate information and the right to have incomplete data completed
- The right to obtain the erasure of his or her data when these data are no longer necessary for the purposes for which they were collected, if the person withdraws his or her consent (and that there is no other basis (legal obligation) for the processing), if the person exercises his or her right to object to the processing, etc.
- The right to limitation: when the data controller no longer needs the data but they are still necessary. When such a limitation, temporary in principle, is established, the data may only be processed, except for their storage, with the consent of the person concerned or for specific reasons.
- The right to portability: the person concerned has the right to obtain the data that he or she has provided in a structured, commonly used and machine-readable format, and has the right to transmit these data to another data controller without the initial controller being able to prevent him or her from doing so. The person concerned may request that his or her data are transmitted directly from one controller to another.
- The right of objection: the person concerned has a right to object to the processing which allows him or her to request that the controller no longer processes his or her data and, in any event, a right to object to the use of them for marketing.
Any request to exercise these rights may be made to our agency :
- By postal mail at the following address: Louisa Drève Chaudoir, 8 to 8, 1160 Brussels
- By email: info@immovanbrussel.eu
The response will be provided, via the same communication channel, as quickly as possible and within one month at the latest following receipt of the request.
No payment will be required unless the requests are manifestly unfounded or excessive (repetitive nature).
- General Terms and Conditions of use of the site
GENERAL TERMS AND CONDITIONS
Acceptance of the General Terms and Conditions
This site, in the French language, is an information site that is intended both for customers of our agency and for non-customers, hereinafter referred to as “web users”. This site is governed by Belgian law. The web user acknowledges having taken note of this Charter and undertakes to comply with it.
It is recalled that the secrecy of correspondence is not guaranteed on the Internet and that it is the responsibility of each web user to take all the appropriate measures to protect its own data and/or software.
Processing of the request and/or information
We reserve the right to make the processing of information conditional and to suspend or to refuse it in the following cases:
- incomplete or incorrect information;
- communication of data manifestly wrong or fanciful;
The above list is not of an exhaustive nature.
Services
The service and properties offered on the site are described in good faith, as accurately and faithfully as possible.
The images presented on the site have no contractual value.
Availability
In no event, may we be held liable for harm resulting from the non-availability of the service sought by the user.
Disclaimer – limitation of liability
Our agency disclaims liability for the non-performance of the contract which could result from inaccuracy of the information communicated or from force majeure.
Intellectual property
The information contained on the site is reserved for personal use only and may not in whole or in part, be either reproduced or communicated. All the data (texts, sounds or images) contained on the pages of this site are the exclusive property of our agency or its partners. Any reproduction, representation or dissemination, for non-personal purposes, in whole or in part of the content of this site on any medium or by any process whatsoever, is prohibited. Non-observance of this prohibition is infringement that may involve the infringer’s civil and criminal liability.